Returns & Exchange
1. Conditions for returns & exchanges
If you are not satisfied with your purchase or if you want to change size or product, we accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached in the original packaging up to 14 days after purchase
Defective products: Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing defect, please contact us by sending an email to firstname.lastname@example.org and we will work out the best solution for the issue. Please note: If you are exchanging an item due to a manufacturing issue, Cupidanza will refund the cost of international standard return shipping.
NEW (from 1st of July 2019) : RETURNS AND EXCHANGE ARE FREE OF CHARGE
Cupidanza will cover the cost of international standard shipping to send your new item out once we have received the returned package, the request and a copy of the shipping bill for return.
2. How to return or exchange an item?
To return of exchange item(s) complying the conditions above (2.1), please follow the steps below:
A - Please submit a request for return or exchange within 14 days of purchase by email at email@example.com with your name, order number and if you wish to have a refund or exchange for a different size.
B – We will reply by email with the instructions for return and also the address to which the package should be returned. Note any return that has not been accepted by mail will not be processed.
C – Include in the package a printed version of your email of request for return or exchange with your name, order number and if you wish to have a refund or exchange for a different size.
D - Send your package to the return address indicated in the email we will send you along with all the supporting documents as indicated in B & C above. Failure to follow the process will delay the processing of your return and may even result in your return not being accepted. We recommend re-using the original packaging. It's the ecological way to go!
D - Please note that in case you requested a refund of your order, you will be refunded by same method payment you used at the time of ordering within 30 days once we have received your package.
Please note Cupidanza is NOT responsible for lost return packages.