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Delivery

1 Processing time:

Processing your order can take us between 0 to 3 working days depending on our workflow and on the volume of orders that we have to handle. When we have sales and promotional actions, processing times is usually 5 to 7 days. Once your order is processed, it is packaged and ready for shipping.

2 Shipping times:

Your order is fulfilled from our warehouses in Brussels or Milano depending on the products ordered and the destination to which the order is to be shipped. We offer worldwide shipping and we work with DHL, UPS and BPost to offer our clients a fast and secure delivery of all orders.

At check-out stage, you have to select the type of shipping service that you wish:

Standard Shipping: 7 – 10 days

Express Shipping: 3 – 6 days

We offer FREE SHIPPING WORLDWIDE on orders above € 199.

IMPORT CUSTOMS/TAXES

Please note that there may be import duties and local taxes when your order goes through customs charged for deliveries made outside EU. Any customs fees incurred on international shipping are the responsibility of the client. Cupidanza has no control over the customs charges or exchange rates.

TRACKING YOUR ORDER

You will receive an email or SMS with a tracking number as soon as your order is shipped. This email or SMS will also include a link to the shipping provider’s website so you can track the progress of your package.

If for some reason you do not receive an email, please email us at orders@cupidanza.com and we will gladly provide your shipping and tracking information.

For our return and exchange policies, please check here.

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